3️⃣ FAQ (Frequently Asked Questions)
This section addresses common questions from users and developers, providing quick answers and directing to relevant documentation.
General Questions
Q: How do I reset my password? A: Click the “Forgot Password” link on the login screen. Enter your registered email, and you’ll receive a password reset link with instructions.
Q: Can I access courses offline? A: Currently, TechTonic does not support offline access. All course content requires an active internet connection. Offline mode is planned for a future update.
Q: How do I update my profile information? A: Navigate to your profile page within the app. You can update your address and phone number directly. Other details are managed by the system.
Account & Authentication
Q: Can I sign up using my Google account? A: TechTonic currently supports sign-up and login using email and password only. Google authentication is not supported at this time.
Q: What should I do if I don’t receive a password reset email? A: Check your spam or junk folder first. If it’s not there, ensure you entered the correct email. If problems persist, contact faressaymann@gmail.com.
Courses & Content
Q: How can I enroll in a course? A: Browse the course catalog and select the course you want. If it’s free, just click “Enroll.” For paid courses, complete the transaction via the in-app purchase system.
Q: How do I receive my course certificate? A: After completing a course, your official certificate will be sent directly to your registered email address. Make sure to check your inbox (and spam folder) to download it.
Technical Issues
Q: The app crashes when I play videos. What can I do? A: Try updating the app to the latest version. If the issue persists, clear the app cache or reinstall. For ongoing problems, contact support with device details.
Q: How do I report a bug or request a feature? A: Submit your report via our GitHub Issues page or email support@techtonic.com with detailed information.
Billing & Transactions
Q: What payment methods are supported? A: We currently support credit/debit cards and popular payment gateways integrated via the backend transaction system.
Q: Can I get a refund for a course purchase? A: Refund policies are detailed in our Terms of Service. Please contact support for assistance with refunds.
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